How we collect, use and protect guest information.

We may collect your name, email address, phone number, booking dates, guest count, room preference, special requests, and account information when you register or submit a booking request.

We may also collect basic technical information such as browser type, device information, and general usage activity to improve the website experience.

We use your information to process booking requests, manage your reservation, contact you about your stay, show booking status in your profile, and support hotel administration.

Admin users may access booking and user information only for hotel management purposes.

When you create an account, your booking history is connected to your user profile so you can track pending, confirmed, or cancelled reservations.

Booking information is stored securely in the hotel database and is not sold to third parties.

Room images uploaded by hotel admins are stored in the website’s upload folder. These files are used only for displaying hotel room information on the website.

The hotel may create backups of uploaded files to prevent accidental loss.

We take reasonable steps to protect user information from unauthorized access, misuse, or accidental loss.

Passwords are stored in encrypted form. Users should keep their account credentials private and contact the hotel if they suspect unauthorized access.

For privacy-related questions, users may contact Hotel Royal Bengal at [email protected] or call +880 1700 000 000.